Privacy Policy

1. Introduction

Welcome to LoveCounter. LoveCounter ("we," "our," or "us") is designed to help users track relationship milestones, anniversaries, and shared memories. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide and improve our Service to you:

• Account Data: When you register, we may collect your name, email address, profile picture, and relationship start date.
• Usage and Analytics Data: We collect information on how the Service is accessed and used, such as features clicked, time spent in the app, and crash reports.
• Device Identifiers: We collect information about your mobile device, including unique device IDs (e.g., IDFA or Android Ad ID), operating system version, and hardware model.
• Cookies and Similar Technologies: We use cookies and local storage to maintain your session, remember your preferences, and analyze service performance.

3. How We Use Information

We process your information based on the following legal grounds and for the following purposes:

• Service Delivery: To provide the core features of LoveCounter, including milestone tracking and notifications. (Legal basis: Performance of a contract).
• Personalization: To tailor the app experience to your specific relationship data and preferences. (Legal basis: Legitimate interest).
• Security: To detect, prevent, and address technical issues or fraudulent activity. (Legal basis: Legal obligation and Legitimate interest).
• Communication: To send you administrative updates, security alerts, and, with your consent, marketing communications. (Legal basis: Consent or Legitimate interest).

4. Data Sharing

We do not sell your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: We share data with trusted third-party vendors (e.g., cloud hosting, analytics providers) who perform services on our behalf under strict confidentiality agreements.
• Legal Requests: We may disclose information if required by law, such as in response to a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as a business asset.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. Specifically:

• Account Data: Retained until you delete your account.
• Usage Logs: Retained for up to 24 months for analytical purposes, unless a longer period is required for security investigations.
• Backup Data: May persist in encrypted backups for up to 90 days after deletion requests.

6. Your Rights

Depending on your location, you have specific rights regarding your personal data:

• EU/UK Users (GDPR): You have the right to access, correct, delete, and port your data, as well as the right to object to or restrict certain processing.
• California Users (CCPA/CPRA): You have the right to know what personal information is collected, the right to request deletion, and the right to opt-out of the "sale" or "sharing" of personal information. As stated, we do not sell your data.

To exercise these rights, please contact us at the email address provided in Section 12.

7. Cookies and Tracking

We use essential cookies for app functionality and performance cookies for analytics. You can manage cookie preferences through your mobile device settings or browser. Note that disabling certain cookies may impact the functionality of the Service.

8. Security

We implement industry-standard technical and organizational measures to protect your data, including SSL/TLS encryption for data in transit and restricted access controls for our internal databases. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

LoveCounter is not intended for use by children under the age of 13 (or 16 in certain EU jurisdictions). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take immediate steps to delete such information.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state or country. For users in the EEA or UK, we ensure that such transfers are protected by Standard Contractual Clauses (SCCs) or other legally recognized safeguards.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide a more prominent notice via email or an in-app notification.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our support team at:

Email: support@lovecounter.app